
Helpdesk Administrator
1 day ago
Experience: 2-3 years
Location: Faridabad
- Log, prioritize, and assign support tickets to relevant technical staff.
- Monitor ticket progress and ensure timely resolution as per SLAs.
- Escalate unresolved issues to appropriate levels for prompt action.
- Maintain accurate records of all interactions and resolutions in the helpdesk system.
- Ensure end-user satisfaction by following up after ticket resolution.
- Coordinate with vendors or external service providers for issue resolution, if required.
- Provide administrative support for IT asset management, software licenses, and access rights.
- Assist in maintaining and updating helpdesk documentation, FAQs, and knowledge bases.
Shift:
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
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