IT Helpdesk Technician

2 days ago


Noida Uttar Pradesh, India ClinicMind Full time

ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, seeks an IT Helpdesk Technician, you will be the first point of contact for internal employees or external customers seeking technical assistance regarding hardware, and software issues. You will work to ensure that technology-related problems are resolved quickly and effectively while providing excellent customer service. You will also provide support for IT infrastructure, assist with installations, and contribute to the overall smooth functioning of IT systems. If you are self-driven and pay close attention to detail, we want to hear from you.

**Key Responsibilities**:

- **Technical Support**:

- Troubleshoot hardware, software, and network-related problems for both employees and clients
- Escalate unresolved or complex issues to higher-level IT staff or specialized teams.
- Gmail Administration
- Software tools setup and support across the company
- Data migration/ uploading /postings
- Internal technical support for employees and their computers/headphones/speakers etc.
- Removing security access when clients terminate
- Auditing software tools and subscriptions
- **Troubleshooting & Problem Resolution**:

- Diagnose and resolve technical issues efficiently based on user feedback.
- Maintain and manage ticketing systems for tracking and resolution.
- Assist with network, VPN, and connectivity-related concerns.
- **User Account Management**:

- Assist with password resets and access control issues.
- Maintain proper documentation for all system and user changes.
- **Documentation & Reporting**:

- Document detailed information about technical problems, solutions, and best practices for future reference.
- Create and maintain knowledge base articles and self-help documentation for users.
- Generate reports on system health, ticket trends, and issue resolution status.
- **Customer Service**:

- Provide exceptional customer service, handling requests and troubleshooting with professionalism and patience.
- Communicate technical information clearly and in an understandable manner for non-technical users.
- Maintain a positive relationship with end-users, responding promptly and effectively to their technical needs.
- **Training & Support**:

- Provide basic training to staff and users on how to use company software, devices, and IT systems.
- Assist in developing training materials or user guidelines for common IT-related issues.

**Key Skills & Qualifications**:

- An associate’s degree in information technology, computer science, or a related field is preferred.
- 2-3 years of experience in an IT support role or technical helpdesk environment is preferred.
- Technical Knowledge:

- Proficiency in troubleshooting Windows operating systems.
- Knowledge of networking basics, including LAN, WAN, and VPN.
- Familiarity with common office software such as Microsoft Office 365, Google Workspace, and other productivity tools.
- Experience with user account management and permission settings.
- Strong analytical and troubleshooting abilities to resolve technical issues efficiently.
- Customer-focused attitude with excellent interpersonal skills.

**Tools & Technologies**:

- Ticketing Systems:

- Any basic open-source ticketing tool experience
- Remote Support Tools:

- TeamViewer, AnyDesk, or LogMeIn for providing remote support and troubleshooting.
- Operating Systems:

- Windows 10/11
- Collaboration Tools:

- Slack, Microsoft Teams or Zoom for team communication and remote support.
- Knowledge Base and Documentation:

- Using Google Docs for creating and maintaining knowledge articles and support documentation.

**Position Requirements**
- Must have a stable internet connection minimum of 5 MBPS
- Must have a mobile data plan as a backup
- Must be in a quiet environment
- Must be comfortable working the US business hours
- Must own a PC with at least 16 GB of memory



  • Noida, India Stefanini, Inc Full time

    **Responsibilities**: - Provide restorative or maintenance actions to resolve end-user problems. - Respond to end-user problems based on standard procedures. - Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. **Additional Note**: The preceding job description has been designed to...

  • System Administrator

    2 weeks ago


    Ghaziabad, Uttar Pradesh, India IT Monteur Full time

    IT Monteur is a leading provider of enterprise managed hosting services for small medium businesses and Enterprise Business. Employing dynamic technologies that remove hardware dependencies and improve efficiency, IT Monteur solutions strive to reduce operational costs while surpassing SLA requirements. As a Complete IT solution provider company, IT Monteur...


  • Noida, India Oakter - Consumer Brand by RIOT Labz Full time

    We're Hiring | IT Field Support TechnicianLocation:Noida Department:Information Technology Employment Type:Full-Time Joining:Immediate Salary:As per company norms We're looking for adedicated and skilled IT Field Support Technicianto join our team in Noida. If you're passionate about solving technical challenges, supporting users, and ensuring seamless IT...


  • uttar pradesh, India IT BY DESIGN Full time

    Position Summary Managed Service Providers (MSPs) are always looking for skilled technicians who are responsible for handling back-end infrastructure support as well as advanced second-level support of service requests in a professional and timely manner and managing the activities and responsibilities of the service desk team. This relates to all...

  • Senior Executive

    5 days ago


    Noida, India EXL IT service management Full time

    Job Description 1. Experience in managing difficult and different exceptions within processProficient in MS OfficeReview/QC tasks performed by associates 2. Hands on experience in Issue resolution and escalation managementStrong Experience in Oracle, ARIBAResponsible to manage exceptions, disputes and queries 3. Ability to train and provide feedback to...

  • Senior Executive

    5 days ago


    Noida, India EXL IT service management Full time

    Job Description Education requirements:Graduate in Commerce / MBA Work Experience Requirements:1 to 2 years of AP/Procurement/T&E/ Helpdesk experience Responsibilities: - Should be able to process PO and Non-PO Invoices - Should have knowledge about workflow systems (Ariba will be preferred) - Should have knowledge about Oracle (Not mandatory) - Should...


  • Noida, India IT BY DESIGN Full time

    Job DescriptionSenior System AdministratorDepartment Service DeliveryReports to Service Delivery ManagerWork Model WFOShift Type Rotational shifts in EST.Position SummaryManaged Service Providers (MSPs) are always looking for skilled technicians who are responsible for handling back-end infrastructure support as well as advanced second-level support of...


  • Noida, India IT BY DESIGN Full time

    Job Description Senior System Administrator Department Service Delivery Reports to Service Delivery Manager Work Model WFO Shift Type Rotational shifts in EST. Position Summary Managed Service Providers (MSPs) are always looking for skilled technicians who are responsible for handling back-end infrastructure support as well as advanced second-level...

  • Executives

    3 days ago


    Noida, India EXL IT service management Full time

    Job Description Education requirements:Graduate in Commerce / MBA Work Experience Requirements:1 to 2 years of AP/Procurement/T&E/ Helpdesk experience Responsibilities: - Should be able to manage Ariba Supplier registration and catalogue management - Should have knowledge about workflow systems (Ariba will be preferred) - Should have knowledge about...


  • Noida, Uttar Pradesh, India IT BY DESIGN Full time

    Job DescriptionSenior System AdministratorDepartment Service DeliveryReports to Service Delivery ManagerWork Model WFOShift Type Rotational shifts in EST.Position SummaryManaged Service Providers (MSPs) are always looking for skilled technicians who are responsible for handling back-end infrastructure support as well as advanced second-level support of...