Senior Customer Experience Manager
4 days ago
Customer Service Leadership RoleThe successful candidate will lead a team of customer service professionals across shifts, driving hiring, onboarding, coaching, and a regular quality assurance program with clear performance metrics.This leadership role involves daily service operations: queue management, adherence to service level agreements, escalation handling, and workforce planning for peak hours and seasonal periods. The individual will also develop standard operating procedures for common customer journeys and optimize omnichannel workflows in the helpdesk and telephony systems.Close collaboration with the operations team is essential to ensure seamless delivery of services, scheduling, technician visits, and reverse logistics processes. Additionally, this role involves creating a customer voice program: identifying reasons, publishing weekly insights, and conducting root cause analysis with product, operations, and marketing teams.The leader will define and track key performance indicators through dashboards and reports, ensuring policy clarity and compliance in areas such as refunds, replacements, data privacy, and grievance redressal timelines.Key objectives include reducing cost to serve through proactive measures like deflection (help center, FAQs, IVR flows, chatbots) and first-contact resolution improvements. Experiments will be conducted to optimize reply-time targets, proactive shipment notifications, tenure-end nudges, and utility-classified WhatsApp templates in collaboration with the CRM team.
-
Senior Associate: Customer Experience
4 days ago
gurugram, India Somersault Full timeWe are seeking a highly skilled and experienced Senior Associate Customer Experience & Sales to join our dynamic team. As a Senior Associate Customer Experience, you will be responsible for managing end-to-end customer interactions, ensuring seamless post-purchase journeys, and driving customer satisfaction across all touchpoints. Your role will involve...
-
Relationship Manager
5 days ago
Gurugram, Gurugram, India Artha Senior Care Full timeJob Description Company Description Artha Seniorcare is a premier provider of senior care and Assisted Living services, dedicated to enhancing the quality of life for senior citizens. With a deep commitment to care, comfort, and hospitality, we strive to create a welcoming and supportive environment for all residents. Our team is focused on ensuring...
-
Senior Associate: Customer Experience
4 days ago
Gurugram, India Somersault Full timeWe are seeking a highly skilled and experienced Senior Associate Customer Experience & Sales to join our dynamic team. As a Senior Associate Customer Experience, you will be responsible for managing end-to-end customer interactions, ensuring seamless post-purchase journeys, and driving customer satisfaction across all touchpoints. Your role will involve...
-
Senior Associate: Customer Experience
4 days ago
Gurugram, India Somersault Full timeWe are seeking a highly skilled and experienced Senior Associate Customer Experience & Sales to join our dynamic team. As a Senior Associate Customer Experience, you will be responsible for managing end-to-end customer interactions, ensuring seamless post-purchase journeys, and driving customer satisfaction across all touchpoints. Your role will involve...
-
Wellness Manager
5 days ago
Gurugram, Gurugram, India Aurum Senior & Assisted Living Full timeJob Description Company Description Aurum Senior & Assisted Living is a luxury residential facility located in vibrant Gurugram, Delhi NCR, offering seniors a safe and comfortable home-like environment. With services including medical and holistic care, assistance in daily living, and meaningful activities, Aurum ensures a high-quality lifestyle for the...
-
Gurugram, India IndiGo (InterGlobe Aviation Ltd) Full timeJob Description Job Description Job Title: Senior Executive Customer Experience The Senior Executive Customer Experience will play a critical role in addressing customer complaints and queries while ensuring a seamless resolution process. The ideal candidate will exhibit strong communication skills, resilience in challenging situations, and a...
-
Senior Customer Operations Manager
2 days ago
Gurugram, India noon Full timeJob Title: Senior Manager, Contact Center Operations – Customer Service Location: Gurgaon, India About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can...
-
Senior Customer Operations Manager
4 days ago
Gurugram, India noon Full timeJob Title: Senior Manager, Contact Center Operations – Customer Service Location: Gurgaon, India About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can...
-
Senior Customer Operations Manager
4 days ago
Gurugram, India noon Full timeJob Title: Senior Manager, Contact Center Operations – Customer Service Location: Gurgaon, India About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can...
-
Senior Customer Operations Manager
4 days ago
gurugram, India noon Full timeJob Title: Senior Manager, Contact Center Operations – Customer ServiceLocation: Gurgaon, IndiaAbout noonWe're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in...
