Transport Executive

JLL supports the Whole You, personally and professionally.
**What this job involves**:
**Helpdesk Responsibilities**:
To maintain 24/7 transport helpdesk to receive & resolve transportation queries.
Receive and log for transport services - record complete details of the service requests/complaints from employees.
Maintain accurate information of movements of all transport vehicles.
Maintain a daily pickup and drop list of staff.
Maintain and accurate and readily available list of important transport related telephone numbers.
Prepare daily/weekly reports as required on transport requests and vehicular movements.
Contribute to monthly management report.
Adhere to company SLA & KPI as agreed.
**Coordinator Responsibilities**:
To provide administrative/operational support to the Transport Team at Client’s Facility.
To ensure timely and arrivals & departures
Responsible to the Shift In charge to oversee the Transport operations during the Shift.
Display drop-off lists on the notice boards.
Check attendance of vehicles, drivers, and vendor supervisor.
Prepare the vehicle arrival report and collect pick up slips from transport vendors.
Allocate pick up/drop lists to vendors supervisors.
Carry out routine Vehicle inspections as per approved check list.
Collect and verify log sheets from individual vendors & Vehicle Tracking.
Be accessible for escalation of all Transport related issues during the shift.
Communicate to the next shift through the shift log book all incidents issues and pending problems of the shift and handover formally to the next Shift Supervisor
Reporting - Prepare daily / weekly reports as required on Transport matters.
**Tracker Responsibilities**:
Tracking each and every vehicle point wise and shift wise.
Timely updation of status on the tracking tool.
Co ordinate with vendor trackers.
Maintain the daily pickup and drop list of employees
Maintain an accurate and readily available list telephone numbers of vehicles and the vendors
Check Adhoc Pickup and drop request.
Reports - Prepare daily / weekly reports on the tracking.
Reports - Prepare reports on no show employees
Reports - Prepare reports on numbers of picked up and drop per day.
Information flow to the Helpdesk and coordinator of vehicles and employee
Maintaining handing over and taking over document.
Ensuring the vehicle arrives on time to the premises.
**Router responsibilities**:
As directed continually review transport routes to ensure cost effective and efficient transport services are provided to the client
Ensure that route allocation are kept current and that they achieve maximum value for money to the client
Ensure that the fleet allocation achieves effective and efficient client service
Maintain up-to-date and accurate information is supplied to staff
Receive and implement changes in routes
To prepare and forward the roster timeline and defaulters report including the mid week changes received per day
Timely response to all adhoc requests.
Ensure each journey commences at the appointed time;
Enter the start time and Kilometre reading in the log book for each vehicle on departure;
Enter the closing kilometer reading of the vehicle in the log book for each vehicle;
Ensure all staff who are on the staff list provided by the Client for that shift are picked up;
Communicate with the help desk on Radio as and if need arises;
Ensure staff mark their boarding time and initial the pick up list held by the driver;
Ensure that only staff listed on the roster sheet are picked up. In cases where other staff require pick that approval is received from Transport before pick up;
Hand over the completed pick up list to the supervisor;
Control vendor supervisors and drivers
To provide efficient and cost effective Transport service to the Client;
To ensure timely and accurate completion of FM reports pertaining to Transport activities
Mastery in the field
4-5 years experience in Hardcore Transport operations, should know the Routing, managing helpdesk, billing, invoicing. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives. Should be flexible working in shifts.
We’ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.
**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operatio