Customer Service Executive

3 days ago

Hyderabad Telangana, India HSBC Full time

-Job description

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of
- **Customer Service Executive**

**In this role, you will**:

- Acquire and update knowledge on procedures on products.
- Receive or make calls from or to customers (internal & external).
- Provide information to customers based on requests made.
- Use Call model effectively and work within Collections MOS Framework
- Exhibit ownership of the business.
Requirements

**To be successful in this role, you should meet the following requirements**:

- Should have passed the Higher Secondary School examination or the equivalent. Higher qualification not a bar provided aspirations are commensurate with the position
- Ability to speak and understand English fluently
- Ability to write business letters and reports.
- Excellent conversational/ telephone skills.
- Ability to learn quickly, retain and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.
- Flexibility to work in shifts
- Ability to build rapport with and relate to a wider range of people.

**You’ll achieve more when you join HSBC.**

**Issued By HSBC Electronic Data Processing (India) Private LTD

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