Customer Support Executive

2 weeks ago

Udhana Surat Gujarat, India XLNC Perfumery Full time

**Key Responsibilities**
- Handle inbound and outbound calls to assist customers with product information, orders, and queries.
- Provide accurate details regarding perfumes, offers, and policies.
- Resolve customer complaints and escalate issues to the concerned team when required.
- Follow up with customers on pending payments, deliveries, and service feedback.
- Maintain call records, update CRM/ERP systems, and generate daily call reports.
- Support the sales team in lead generation and follow-ups.
- Ensure customer satisfaction by delivering prompt and professional service.
- Meet performance targets related to call handling, conversions, and customer retention.

**Requirements**:

- Graduate/Undergraduate with good communication skills (English & Hindi preferred).
- **1-3 years of experience** in tele-sales, tele-support, or customer service (FMCG, retail, or perfumery industry preferred).
- Strong telephone etiquette and persuasive communication.
- Ability to handle pressure, objections, and customer grievances.
- Basic computer knowledge (MS Office, CRM tools).
- Positive attitude, patience, and problem-solving ability.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Leave encashment
- Paid time off

Work Location: In person

**Speak with the employer**
+91 8866266598

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