Customer Support Representative

3 days ago

Mysuru Karnataka, India Isarva Infotech Pvt Ltd Full time

**Job description**

**Job Title: BPO Telecaller**

**Responsibilities**:

- Make outbound calls to potential customers using a prepared list of contacts.
- Provide information about our products and services.
- Ask pertinent questions to understand the customer’s requirements.
- Persuade the customer to agree to a follow-up appointment or direct the call to a sales team member.
- Record details of each call in the CRM system.
- Maintain a friendly and professional tone at all times.
- Work closely with the sales team to meet sales objectives and targets.
- Follow scripts and guidelines provided by the company.
- Handle customer questions and objections effectively.

**Requirements**:

- PUC/Degree or diploma or equivalent.
- Proven experience as a telecaller or similar sales/customer service role in a BPO or call center environment preferred.
- Excellent communication and interpersonal skills.
- Ability to handle rejection and remain persistent.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Fluent in English.
- Flexible to work in shifts.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive training and ongoing support.
- Opportunities for career advancement.
- Friendly and dynamic work environment.

Ability to commute/relocate:

- Mangalore, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
- International voice process: 1 year (preferred)

**Language**:

- Native (preferred)
- English (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: In person

*Speak with the employer* +91 8197923102

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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