Customer Service Assistant

16 hours ago

Ghatkopar Mumbai Maharashtra, India KK HR services Full time

We're looking for a proactive and customer-focused individual to join our team. This role is crucial for maximizing sales conversions and ensuring excellent customer satisfaction.

Key Responsibilities:
Abandoned Cart Recovery: Proactively reach out to customers who have abandoned their checkouts on our website. Your goal will be to understand their reasons for not completing the purchase and guide them towards conversion. This may involve offering assistance, resolving technical issues, or providing relevant information about products or promotions.

Lead Generation & Conversion: Contact and qualify leads from provided lists, nurturing them through the sales funnel. This involves effectively communicating the value of our products/services and converting leads into successful orders.

Required Skills & Experience:
Exceptional Communication Skills: You must possess clear, concise, and persuasive verbal and written communication skills to engage effectively with customers and leads.

Strong Customer Service Acumen: A proven track record in delivering outstanding customer service, demonstrating empathy, patience, and problem-solving abilities.

Sales-Oriented Mindset: While focused on service, you should have a natural inclination towards identifying sales opportunities and converting interest into purchases.

Tech-Savvy: Comfort with using e-commerce platforms, CRM software, and communication tools.

Compensation:
The annual salary package for this position ranges from ₹2,40,000 to ₹3,00,000, depending on experience and qualifications

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7016957522

  • Customer Service Representative

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Customer Service Associate

    6 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Service Associate kannada

    16 hours ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Service Assistant

    1 week ago

    Ghatkopar West, Mumbai, Maharashtra, India SimplyTrip Full time

    **A. About SimplyTrip** - **SimplyTrip**_ is a leading Premium Bus and Luxury Car Rental _**Startup Company**_ operating in Mumbai, Pune, Delhi NCR, and Bangalore. With a vision to become a top Pan-India travel brand, SimplyTrip is dedicated to delivering unparalleled service experiences, ensuring every journey is comfortable, reliable, and memorable. **B....

  • Customer Service Associate malayalam Process

    6 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Retail Sales Assistant

    7 days ago

    Ghatkopar, Mumbai, Maharashtra, India Deisan Ecommerce Service Pvt Ltd Full time

    Join our vibrant team at Deisan, where we are dedicated to providing exceptional customer experiences and high-quality products. Our store offers FMCG Eatery products and we are looking for a dynamic Sales Assistant to help our customers find exactly what they need. **Key Responsibilities**: - **Customer Service**: Greet and assist customers in a friendly...

  • Retail Sales Assistant

    16 hours ago

    Ghatkopar, Mumbai, Maharashtra, India Deisan Ecommerce Service Pvt Ltd Full time

    Join our vibrant team at Deisan, where we are dedicated to providing exceptional customer experiences and high-quality products. Our store offers FMCG Eatery products and we are looking for a dynamic Sales Assistant to help our customers find exactly what they need. **Key Responsibilities**: - **Customer Service**: Greet and assist customers in a friendly...

  • Customer Service Executive and Admin

    6 days ago

    Ghatkopar, Mumbai, Maharashtra, India MetaboliX Fitness Full time

    Key Responsibilities: Resolve customer complaints and issues efficiently and courteously, ensuring customer satisfaction and retention. Provide accurate and detailed product and service information to customers. Maintain and update customer records with accurate information and details of interactions and transactions. Collaborate with other departments...

  • Customer Service Representative

    3 days ago

    Ghatkopar West, Mumbai, Maharashtra, India Abode Relocation Full time

    Understand client requirements and suggest suitable property options. - Schedule, coordinate, and follow up on property site visits. - Maintain accurate client records and update CRM systems. - Assist clients with documentation, agreements, and KYC formalities. - Resolve customer queries, complaints, and escalate issues when necessary. - Coordinate between...

  • Customer Service Assistant

    2 weeks ago

    Mumbai, Maharashtra, India Grace Staffing Services Full time

    **Job Title: Customer Service Assistant** **Process**:Banking Services **Location**: Malad, Mumbai **Shift Timing**: Rotational US Shift **Working Days**: 5 days a week with 2 rotational offs **Experience**: Minimum 1 year of experience in BPO sector (International Process) **Qualifications**: Graduate and HSC passed out **Responsibilities**: -...