Gallagher Is Hiring For-insurance Process

2 days ago

Pune HO Pune Maharashtra, India Arthur J. Gallagher & Co Full time

GALLAGHER IS HIRING FOR INSURANCE BACK OFFICE PROCESS.

**I. Position Summary**

**Service Support Management** plays a crucial role in
- Managing corporate customer support operations
- Ensuring high-quality Renewal & New Business service delivery
- Participate in strategic renewal meetings
- Ensuring smooth delivery of GCoE services
- Co-ordinate with Service Team Managers to identify opportunities/development areas.

**I. Primary Responsibilities**
- Act as dedicated member from GCoE for Account Executives & Account Handlers
- Responsible for end to end support of the policy lifecycle services
- Participate in Renewal Strategic review meetings alongside Executives & Handlers
- Support a team of 4 to 6 Onshore Account Handlers
- Take Proactive measures to initiate pre and post-renewal activities promptly
- Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
- Handle queries effectively, aiming to minimize re-work at service center

Collaborates with branch to identify activities that can be offshored to service center
- Maintain a positive relationship with branch staff to enhance overall customer experience.

**I. Minimum Qualifications**

Education: Bachelors/ Masters

Work Experience

1. Graduate with minimum 4 years of experience in UK/US Insurance Domain

2. Insurance certification - good to have

3. Transition/onboarding of service - good to have.

Pay: ₹500,000.00 - ₹1,000,000.00 per year

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