Sr. Analyst – Claim Adjuster

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply. We'd be thrilled to receive applications from exceptional individuals like yourself.

Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

The junior adjuster will be responsible to  handle and execute all allocated tasks in accordance with the company's documented service standards.

Responsibilities:

• Strong foundational and applied experience in U.S. and Canada-based General Liability, Cyber Liability, and EPL
• Client-facing exposure, with proven communication skills and service awareness
• A history of managing claims through a variety of cycles, from intake to complex resolution
• Understanding of jurisdictional nuances, including comparative negligence, statutory guidelines, and claims with layered liability
• High aptitude for self-sourcing answers, initiating critical conversations, and displaying resourcefulness
• Experience negotiating with carriers and an awareness of claims business processes from the carrier perspective
• Ideally, a background that includes roles as a complex adjuster, exposure to litigation, coverage analysis, loss prevention, or contributions to subrogation or arbitration prep
• The interpersonal maturity to operate in high-touch, collaborative environments—not just executing solo tasks, but integrating into team dynamics, building visibility, and contributing to group momentum
• To be a good team player and assist other team members claims in their absence.

Qualifications 

• Education: Any Graduate or Post Graduate
• Licenses/Certificates: Claims related certification from recognized institution( CII, The Institutes, India Institute of Insurance Desirable)
• Work Experience: Prior experience of working in end to end claims handling or at least 3 to 4 processes involving various stages of claims lifecycle( Required)
• Problem solving skills: Investigative, analytical, detail-oriented nature.
• Organizational skills: Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements. Exceptional commitment to customer service.
• Interpersonal Skills: Demonstrates solid relationship building skills by being approachable, responsive and proactive. Should demonstrate collaborative working
• Communication: Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call.
• Attitude: Positive Mindset, maturity and friendly behavior.
• Flexibility: Should be flexible with shifts.
• Claims Knowledge: Fair knowledge of claims lifecycle and terminologies.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.  

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. 

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.  

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.