Customer Service Representative

**Introduction**

Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

**Overview**

**How you'll make an impact**
- Sales Support: Collaborate with the producers to provide ongoing support during the sales process, including answering client queries, addressing objections, and negotiating terms.
- Documentation: Prepare accurate and detailed documentation of client interactions, proposals, and sales activities in the CRM system
- Reporting & MIS

**About you**
- Experience: Prior experience in insurance sales, pre-sales, or related roles is highly desirable. Familiarity with insurance products & basic of underwriting processes
- Communication Skills: Excellent verbal and written communication skills to effectively present insurance solutions, negotiate terms, and build relationships with clients and stakeholders.
- Sales Acumen: A proven track record of achieving sales targets, building client relationships, and closing deals is beneficial.
- Interpersonal Skills: Ability to work collaboratively in a team environment, build rapport with clients, and adapt to changing market dynamics.
- Time Management: Strong organizational and time management skills to prioritize tasks, meet deadlines, and manage multiple client engagements simultaneously
- Any under/Graduate or Post Graduate
- Minimum 2 year experience in B2B sales / lead generation in international process

**Additional Information** We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.