Gallagher is hiring for-INSURANCE PROCESS

6 days ago

Pune HO Pune Maharashtra, India Arthur J. Gallagher & Co Full time ₹ 50,000 - ₹ 10,00,000 per year

GALLAGHER IS HIRING FOR INSURANCE BACK OFFICE PROCESS.

I. Position Summary

Service Support Management plays a crucial role in

o Managing corporate customer support operations

o Ensuring high-quality Renewal & New Business service delivery

o Participate in strategic renewal meetings

o Ensuring smooth delivery of GCoE services

o Co-ordinate with Service Team Managers to identify opportunities/development areas.

I. Primary Responsibilities

· Act as dedicated member from GCoE for Account Executives & Account Handlers

· Responsible for end to end support of the policy lifecycle services

· Participate in Renewal Strategic review meetings alongside Executives & Handlers

· Support a team of 4 to 6 Onshore Account Handlers

· Take Proactive measures to initiate pre and post-renewal activities promptly

· Monitor and follow up on triggered activities, ensuring their accuracy and timely completion

· Handle queries effectively, aiming to minimize re-work at service center

Collaborates with branch to identify activities that can be offshored to service center

· Maintain a positive relationship with branch staff to enhance overall customer experience.

I. Minimum Qualifications

Education: Bachelors/ Masters

Work Experience

  1. Graduate with minimum 4 years of experience in UK/US Insurance Domain

  2. Insurance certification – good to have

  3. Transition/onboarding of service - good to have.

Interested candidates can share resume to

Job Type: Full-time

Pay: ₹500, ₹1,000,000.00 per year

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