Fes Service Desk- Rl Ho

7 days ago


Mumbai, India Kotak Mahindra Full time

Handling of FES queries raised by branches/channels/FES Sales team & provide resolution within shortest TAT by co-ordinating with various depts.
- Single point of contact (SPOC) for assigned partners, CEC, VRM etc. Provide required support & ensure business growth
- Pitch online options to create awareness among branches/channel & ensure migration from offline to online
- Monitor transactions pending due to discrepancies, co-ordinate with branches & ensure timely closure
- Monitor & follow-up with branches/channels to ensure adherence to internal guidelines
- Activation of branches in credence & ensure adequate users from each branch
- Conduct activities (quiz, mailers etc) depending on queries received to enhance the awareness & product knowledge
- Develop competencies by acquiring knowledge on product features, internal processes & guidelines, regulatory guidelines, systems etc
- Customer calling for high value transactions as required by process & guidelines



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