Order Fulfillment

1 day ago

Gautam Budh Nagar, India Studio Covers Full time

**Immediate Hiring | Must be able to comfortably commute to our office in Greater Noida or be willing to relocate**

**Role: Order Fulfillment & Operations Coordinator**

Studio Covers is a premium D2C home furnishings brand. We are looking for a driven and detail-oriented **Order Fulfillment & Operations Coordinator** to ensure smooth order processing, timely deliveries, and streamlined backend operations. You will play a key role in the day-to-day execution of customer orders — from the moment they’re placed on our Shopify store to the moment they reach the customer’s doorstep.

**Key Responsibilities**
- **Order Management**: Monitor incoming orders from Shopify. Create and maintain daily order sheets. Flag urgent orders and ensure they’re prioritized.
- **Logistics Coordination**: Book shipments across multiple logistics dashboards (Blue Dart, DTDC, Delhivery, etc.). Ensure labels are booked accurately, tracking numbers are updated, and orders are monitored until delivery.
- **Tracking & Follow-ups**: Track each order until delivery. Proactively resolve any delivery issues and follow up with shipping partners when needed. Coordinate with customers as and when needed.
- **Made-to-Order Coordination**: Maintain a production tracker for made-to-order items. Prepare daily/weekly to-do lists and coordinate with the production team to ensure timely dispatch.
- **Quality Checks**: Ensure products are quality-checked before dispatch and that packaging is completed per brand standards.
- **Inventory Sync**: Coordinate with internal teams to ensure ready-to-ship stock is clearly marked and updated regularly.
- **Escalations**: Highlight potential issues — delayed deliveries, incorrect addresses, returns/RTOs — to the appropriate team (Customer Service, Production, etc.) promptly.

**What We’re Looking For**
- A well-organized individual with strong follow-through and time management
- Working knowledge of MS Excel and Google Sheets
- Comfort using shipping and logistics dashboards
- Fluent in English and Hindi (spoken and written)
- Ability to take ownership of responsibilities with mínimal oversight
- Prior experience in logistics coordination, order fulfillment, or backend operations is preferred, though not mandatory

**What You’ll Get**
- Exposure to the workings of a fast-growing D2C brand
- Opportunity to grow within a young and dynamic team
- A workplace where quality, ownership, and attention to detail are valued

**Job Type**: Full-time, Permanent
**Location**: Greater Noida (on-site only)
**Salary**: Rs. 20,000 - Rs. 26,000 per month (depending on experience)

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹26,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Work Location: In person

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