Customer Operations Support

2 days ago

Gurugram Haryana, India Hewlett Packard Full time

**Job Summary**

**Responsibilities**
- Manages supply chain processes, such as inventory analysis, order fulfillment, import/export operations and shipping, for a regional or global business unit.
- Produces reports using IT systems and analyzes data to develop trends for supply and demand activities, and articulates findings to management.
- Leads the analysis conducted for backlog management.
- Gathers demand data from country, region, and account managers to contribute to demand planning.
- Collaborates with regional and global business unit planning teams to maintain and enhance current business processes.
- Drives business outcomes and operational excellence based on the continuous review of current processes.
- Drives the review of performance metrics on a regular basis, identifying opportunities for improvement.
- Communicates requirements and guidelines to the regional and global business unit planning teams.
- Provides training or general direction for junior staff members.

**Education & Experience** Recommended**
- Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in supply chain, operations, or a related field or an advanced degree with little or no work experience.

**Preferred Certifications**
- Project Management Professional (PMP) Certification
- Certified Professional In Supply Management (Standards Organizations)

**Knowledge & Skills**
- Continuous Improvement Process
- Data Analysis
- Enterprise Resource Planning
- Finance
- Inventory Control
- Inventory Management
- Key Performance Indicators (KPIs)
- Lean Manufacturing
- Material Requirements Planning
- Materials Management
- Process Improvement
- Procurement
- Production Planning
- Purchasing
- SAP Applications
- Supply Chain
- Supply Chain Analysis
- Supply Chain Management
- Supply Chain Planning
- Warehousing

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

**Complexity**
- Responds to routine issues within established guidelines.

**Disclaimer

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