Customer Relationship Executive

2 days ago


Thane, India MV Outsourcing Pvt Ltd Full time

Attracts potential customers by answering service questions and suggestinginformation about other services.
- **Serves customers by providing company service information and lead closings.**:

- Opens customer accounts by recording Waitlist information.
- **Maintains customer records by updating detailed information.**:

- Daily follow-up with the operational team & updating lead status.
- **Recommends potential services to management by collecting customer information and analyzing customer needs.**:

- Prepares service reports by collecting and analyzing customer information.
- **Contributes to team effort by accomplishing related results as needed.**:

- To Manage Inbound and Outbound calls in a timely manner **Identify customer’s requirements, clarify information and provide them with there solution based on company policy**:

- Handle any required communication or coordination required betweenPartner’s(Tankers) and customers
- **Entering customer and account data from source documents within time limits** Compiling, verifying the accuracy, and sorting information to prepare source datafor computer entry
- **Reviewing data for deficiencies or errors, correcting any incompatibilities, andchecking the output**

**Education and/or Work Experience Requirements**:
Minimum 6 months of experience in Customer Relationship or Lead Generation

**BPO experience is also acceptable**

Excellent communication skills **Strong teamwork abilities**

Effective listening and questioning skills

**Ability to handle customer interactions with sensitivity and professionalism**

**Job Types**: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Work Location: In person



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