Customer Relationship Executive

3 days ago


Thane, India Benchmark Management Solutions Full time

**Job title: Customer Relationship Executive.**

**Reports to: Marketing Manager**

**Education and/or Work Experience Requirements**:

- Minimum 6 months of experience in Customer Relationship or Lead Generation
- BPO experience is also acceptable
- Excellent communication skills
- Strong teamwork abilities
- Effective listening and questioning skills

Ability to handle customer interactions with sensitivity and professionalism

**Responsibilities**:

- Attracts potential customers by answering service questions and suggesting

information about other services.
- Serves customers by providing company service information and lead closings.
- Opens customer accounts by recording Waitlist information.
- Maintains customer records by updating detailed information.
- Daily follow-up with the operational team & updating lead status.
- Recommends potential services to management by collecting customer

information and analyzing customer needs.
- Prepares service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- To Manage Inbound and Outbound calls in a timely manner
- Identify customer’s requirements, clarify information and provide them with the

resolution based on company policy
- Handle any required communication or coordination required between

Partner’s(Tankers) and customers
- Entering customer and account data from source documents within time limits
- Compiling, verifying the accuracy, and sorting information to prepare source data

for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and

checking the output

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person



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