Customer Relationship Executive

19 hours ago

Thane, India Gautam Modi Group Full time

Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership
- Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership
- Handle customer’s concern, analyse root cause and take improvement activities
- Ensure all customers’ voice is promptly reported to dealer management
- Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System
- Ensure customer database is updated in timely manner and protected at all times through constant monitoring
- To ensure compliance to customer data utilization by dealer management and Honda Malaysia
- Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
- Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD)
- Coordinate First 1K PMSS activity with Sales

**Job Requirements**:

- Minimum Diploma in any field, with 2 years’ experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry)
- Excellent Telephony, Communication and Interpersonal skills
- Strong Language Skills
- Able to communicate effectively in English, Malay and local dialects (written and spoken)
- Prepare simple report (if required)
- Customer Service Oriented and believes that “customers come first”
- Competent in Microsoft Office (Word, Excel, Power Point).
- Independent, high commitment, self-motivated and good problem solving

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Ability to Relocate:

- Thane, Maharashtra: Relocate before starting work (required)

Work Location: In person

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