IT Help Desk Associate
1 week ago
:
**ZS** is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.
**ZS’s India Capability & Expertise Center**
**(CEC)** houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients.
:
**Responsibilities**:
- Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access
- Complete administrative tasks, such as tracking help desk calls, assisting with organizational efforts and asset management;
- IT team projects as assigned.
**Qualifications**:
- Bachelor's degree required, Master's degree desirable;
- 1-2 years of relevant experience in customer support, or as a Helpdesk Associate (preferred);
- A+ certification or Microsoft Certified Systems Administrator;
- Ability to approach problem-solving methodically and analytically;
- Strong oral and written communication skills;
- Strong customer service orientation;
- Professional appearance and demeanor, with ability to exercise good judgment and discretion;
- Ability to work varied hours, enabling support in a 24/7 environment;
- Ability to travel between offices, primarily within India.
:
ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.
ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.
NO AGENCY CALLS, PLEASE.
-
Pune Cantonment, Pune, Maharashtra, India Help Desk Support Now Full time ₹ 5,98,783 - ₹ 7,98,783 per yearAbout Us:Help Desk Support Now is at the forefront of leveraging AI to transform business operations. We are looking for a talented and motivated AI Engineer to join our team and revolutionize our IT help desk and support functions. Your work will directly impact our employee experience by creating intelligent, automated solutions that streamline support,...
-
Help desk associate
1 week ago
Pune, India Olive Green Consulting Full time???? We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)???? Location: Pune, India (Remote) ???? Shifts: 24/7 Rotational (including night shifts) ???? Work Days: 5 days/week We are currently hiring for one of our esteemed clients , a global Saa S provider in the enterprise technology space, known for innovation,...
-
Help Desk Associate
1 week ago
Pune, India Olive Green Consulting Full timeWe’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)Location: Pune, India (Remote)Shifts: 24/7 Rotational (including night shifts)Work Days: 5 days/weekWe are currently hiring for one of our esteemed clients, a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive...
-
Help Desk Associate
2 weeks ago
Pune, India Olive Green Consulting Full time🌐 We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking) 📍 Location: Pune, India (Remote) 🕒 Shifts: 24/7 Rotational (including night shifts) 📅 Work Days: 5 days/week We are currently hiring for one of our esteemed clients, a global SaaS provider in the enterprise technology space, known for innovation, operational...
-
Help Desk Associate
1 week ago
Pune, India Olive Green Consulting Full timeWe’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)Location: Pune, India (Remote)Shifts: 24/7 Rotational (including night shifts)Work Days: 5 days/weekWe are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an...
-
Openings for Help-Desk Associate
2 weeks ago
Pune, India Olive Green Consulting Full timeAssociate – Help Desk (Portuguese, Spanish & English-speaking) Location: Pune, India (Remote) Shifts: 24/7 Rotational (including night shifts) Work Days: 5 days/week We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an...
-
Help Desk Associate
2 weeks ago
Pune, India Olive Green Consulting Full timeWe’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking) Location: Pune, India (Remote) Shifts: 24/7 Rotational (including night shifts) Work Days: 5 days/week We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational...
-
Help Desk Associate
2 weeks ago
Pune, India Olive Green Consulting Full timeWe’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking) Location: Pune, India (Remote) Shifts: 24/7 Rotational (including night shifts) Work Days: 5 days/week We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational...
-
Help Desk Associate
5 hours ago
Pune, India Olive Green Consulting Full timeWe’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking) Location: Pune, India (Remote) Shifts: 24/7 Rotational (including night shifts) Work Days: 5 days/week We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational...
-
Help Desk Associate
2 weeks ago
Pune, India Olive Green Consulting Full time🌐 We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)📍 Location: Pune, India (Remote) 🕒 Shifts: 24/7 Rotational (including night shifts) 📅 Work Days: 5 days/week We are currently hiring for one of our esteemed clients, a global SaaS provider in the enterprise technology space, known for innovation, operational...
