Help Desk Associate

13 hours ago

Pune, India Olive Green Consulting Full time
We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)
Location: Pune, India (Remote)
Shifts: 24/7 Rotational (including night shifts)
Work Days: 5 days/week
We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you
Role Overview:
As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.
✅ Key Responsibilities:
Provide multilingual customer support ( Portuguese,Spanish & English ) via phone, chat, and email
Troubleshoot mobile device and connectivity issues
Log and manage service tickets accurately and efficiently
Liaise with telecom providers and internal teams to resolve service-related issues
Ensure adherence to SLAs and KPIs
Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
2–6 years of experience in international voice process / technical support
Excellent communication skills in Portuguese,Spanish & English
Ability to work in a 24/7 rotational shift environment (including night shifts)
Strong troubleshooting and problem-solving skills
Experience with mobile technologies and ticketing tools is a plus
Self-starter with a collaborative mindset and attention to detail
Ready to take the next step in your support career?
Send your resume to:
#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

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