IT Help Desk Technician

6 days ago

Pune, India Travarsa Full time

At Travarsa we mould the work environment in a way where we assist our employees into pouring out their talent and bringing in the best innovative IT solutions for the clients. We work towards creating a win-win situation for all thereby helping everyone climb the ladder of success with utmost ease.

Mandatory Documents to Carry while appearing for interview. (All Below Documents are required)
- Color Passport Size Photograph
- Aadhar Card
- PAN Card
- Educational Certificates
- Updated CV / Resume
- Sample Work on Drive or File

**Office Address for Interview : Interview Venue**

TRAVARSA PRIVATE LIMITED
ANO 717, 7th Floor, ASTRA TOWERS,
Action Area IIC, Newtown, Kolkata, WB, IN 700161

**Interview Hours**:Monday to Saturday: 12:00 PM to 04:00 PM

**Interview Contact Number**:+91 70035 24516 / +91 869 790 2696

**IT Help Desk Technician responsibilities**
- Perform troubleshooting using different diagnostic techniques
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Provide quick resolution and excellent customer service
- Redirect unresolved issues to the next level of support personnel
- Provide needed information on IT products or services
- Keep record of problems and their resolution
- Follow-up with customers
- Provide feedback on processes and make recommendations on areas to improve
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
- Suggest improvements on procedures

**IT Help Desk Technician requirements**
- Previous working experience as an IT Help Desk Technician for 1 year
- BA in IT, Computer Science or similar relevant field
- In-depth knowledge of computer systems and mobile devices
- Hands on experience with diagnosing and resolving basic technical issues
- Excellent communication and interpersonal skills
- Customer-oriented and patient

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