Help Desk Technician

1 day ago

Pune, Maharashtra, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title:

We are seeking an IT Help Desk Specialist to join our team. This role involves providing exceptional support to clients and ensuring seamless operations.

Main Responsibilities:
  • Provide Level 2 support for Windows & Mac platforms, troubleshooting and resolving complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner.
  • Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.
Ticket Management:
  • Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary.
  • Maintain comprehensive, accurate documentation for all troubleshooting steps, resolutions, and procedures.
Configuration & Maintenance:
  • Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive.
  • Perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.
Collaboration & Client Interaction:
  • Collaborate with the NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security.
  • Provide clear, effective communication to end-users during troubleshooting and resolution, ensuring they are informed of progress and outcomes.
Cloud Infrastructure & Security:
  • Assist clients with cloud-based infrastructure support, including Azure, AWS, and cloud environments.
  • Ensure client devices are configured securely, implementing security best practices in coordination with SOC teams.

This role requires strong experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support. Proficiency in Office 365 configuration and troubleshooting is essential, along with solid documentation practices. Familiarity with cloud platforms like Azure and AWS is a plus.

Required Skills:
  • 3-5 years of experience in Helpdesk L2 Support.
  • Strong experience troubleshooting and maintaining Windows, Mac OS environments.
  • Advanced skills in Office 365 configuration and troubleshooting.
  • Proficient in troubleshooting remote support tools.
  • Strong experience in ticketing systems.
  • Familiarity with cloud platforms like Azure and AWS.

Preferred certifications include CompTIA A+, Network+, or Security+ and Microsoft Certified: Modern Desktop Administrator Associate.

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