Help Desk Technician

4 days ago

Pune, Maharashtra, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title: Technical Support Specialist

About the Role:

We are seeking a skilled and proactive IT professional to provide day-to-day technical support for our organization. The ideal candidate will have hands-on experience in system administration, end-user support, and basic network management.

Key Responsibilities:

  • Provide technical support for hardware and software issues.
  • Troubleshoot and resolve Windows OS, productivity tools, and application issues.
  • Monitor and maintain LAN connectivity; provide support for routers, switches, and network devices.
  • Assist with cloud service administration (e.g., Microsoft 365, Google Workspace).
  • Support implementation and management of firewalls, antivirus, and endpoint security solutions.
  • Ensure data safety by managing and monitoring system backups and recovery solutions.
  • Maintain IT asset inventory for hardware and software resources.
  • Support system upgrades, patches, and preventive maintenance.

Requirements & Qualifications:

To be successful in this role, you will need:

  • Bachelor's degree or diploma in Computer Science, IT, or related field.
  • At least 24 years of experience in IT support, system administration, or network support.
  • Strong knowledge of hardware troubleshooting (desktops, laptops, servers).
  • Fair understanding of LAN, switches, routers, and basic networking protocols.
  • Hands-on experience with Windows OS troubleshooting.
  • Exposure to cloud platforms (Microsoft 365, Google Workspace, AWS, or Azure).
  • Familiarity with firewalls, antivirus, and IT security practices.
  • Understanding of backup systems and disaster recovery processes.
  • Good problem-solving, communication, and customer service skills.

What We Offer:

A dynamic and supportive work environment.

Opportunities to learn and work on cloud and network technologies.

Career growth through exposure to IT infrastructure and security systems.

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