
Help Desk Professional
3 days ago
We are seeking a highly skilled and customer-focused IT professional to provide on-site technical assistance and desktop support to internal users.
- Technical Support:
- Provide on-site technical support for desktop systems, laptops, printers, and other IT hardware.
- Install, configure, and troubleshoot Windows OS, Microsoft Office Suite, and other common desktop applications.
- User Management:
- Set up and manage Microsoft Outlook accounts, including configuration, troubleshooting, and PST file management.
- Manage user access, profiles, and permissions as needed.
- Network Administration:
- Configure and troubleshoot LAN/WAN connectivity and DNS/DHCP settings.
- Ensure network cables, switches, and routers are functioning properly and escalate complex issues to network engineers.
- Ticket Resolution:
- Respond to and resolve user tickets and service requests in a timely manner.
- Maintenance:
- Maintain inventory of IT assets and update documentation regularly.
- Assist with new hire setups including hardware, user accounts, email, and necessary applications.
- User Education:
- Educate end users on best practices and basic troubleshooting.
- Proven experience (2+ years) in desktop support or IT helpdesk roles.
- Strong knowledge of Windows operating systems (Windows 10/11).
- Hands-on experience with LAN/WAN troubleshooting, IP addressing, DHCP, and DNS.
- Solid understanding of Microsoft Outlook configuration and troubleshooting.
- Familiar with Active Directory, user management, and group policies (preferred).
- Strong communication and interpersonal skills with the ability to work directly with end users.
- Ability to lift and move equipment as needed (PCs, monitors, etc.).
- Relevant certifications such as CompTIA A+, Network+, or MCSA are a plus.
- Self-motivated and able to work independently on-site.
- Strong problem-solving skills and attention to detail.
- Ability to prioritize and manage multiple tasks efficiently.
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