Help Desk Professional

3 days ago


Pune, Maharashtra, India beBeeSupport Full time ₹ 3,30,000
Desktop Support Specialist

We are seeking a highly skilled and customer-focused IT professional to provide on-site technical assistance and desktop support to internal users.

  • Technical Support:
    • Provide on-site technical support for desktop systems, laptops, printers, and other IT hardware.
    • Install, configure, and troubleshoot Windows OS, Microsoft Office Suite, and other common desktop applications.
  • User Management:
    • Set up and manage Microsoft Outlook accounts, including configuration, troubleshooting, and PST file management.
    • Manage user access, profiles, and permissions as needed.
  • Network Administration:
    • Configure and troubleshoot LAN/WAN connectivity and DNS/DHCP settings.
    • Ensure network cables, switches, and routers are functioning properly and escalate complex issues to network engineers.
  • Ticket Resolution:
    • Respond to and resolve user tickets and service requests in a timely manner.
  • Maintenance:
    • Maintain inventory of IT assets and update documentation regularly.
    • Assist with new hire setups including hardware, user accounts, email, and necessary applications.
  • User Education:
    • Educate end users on best practices and basic troubleshooting.
    Required Skills & Qualifications:
    • Proven experience (2+ years) in desktop support or IT helpdesk roles.
    • Strong knowledge of Windows operating systems (Windows 10/11).
    • Hands-on experience with LAN/WAN troubleshooting, IP addressing, DHCP, and DNS.
    • Solid understanding of Microsoft Outlook configuration and troubleshooting.
    • Familiar with Active Directory, user management, and group policies (preferred).
    • Strong communication and interpersonal skills with the ability to work directly with end users.
    • Ability to lift and move equipment as needed (PCs, monitors, etc.).
    • Relevant certifications such as CompTIA A+, Network+, or MCSA are a plus.
    Preferred Qualities:
    • Self-motivated and able to work independently on-site.
    • Strong problem-solving skills and attention to detail.
    • Ability to prioritize and manage multiple tasks efficiently.

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