Help Desk Specialist

**Job Title:** Technical Support Specialist **Job Description: Troubleshooting and Technical Assistance.Provide first- and second-level technical support to end-users via phone, email, and remote assistance tools.Troubleshoot and resolve hardware, software, network, and application-related issues within defined SLAs.Log, track, and manage incidents,...

Years of experience: 2-5 yearsJob Location: Pune/NoidaMust-HaveAtleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)Good-to-Have ITIL Knowledge ...

Years of experience: 7-10 yearsJob Location: PuneRole descriptions / Expectations from the Role1 Following are the roles and responsibilities of Service Desk AnalystAct as Single point of contact as Customer Global Service Desk A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such...

Help Desk Support SpecialistWe are looking for skilled Help Desk Support Specialists to join our team!The ideal candidate will have hands-on experience in providing exceptional customer service and technical support to large enterprise customers.Key Responsibilities:Resolve technical issues and escalate complex problems to senior teams.Provide timely and...

Key Duties and ResponsibilitiesOwn and drive the adoption and improvement of the ITIL processes through the Service DeskResponsible for measuring performance of the service desk and driving continual improvement processes.Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development.Responsible...

Role & responsibilities:Flexibility to work in US shift is essential.Efficiently triage, log, and prioritize support tickets in accordance with established procedures.Ensure all tickets are resolved in a timely manner, adhering to service level agreements (SLAs).Communicate effectively with users to provide updates and solutions to their issuesProvide expert...

We are seeking a highly communicative and customer-focused professional to engage with customers across multiple channels, provide accurate and helpful information, and coordinate internally to meet customer needs efficiently.Key ResponsibilitiesMultichannel Communication: Interact with customers via phone, email, and chat, ensuring professional and...

Job Title: Technical Service Desk Specialist We are seeking a highly skilled and motivated individual to join our team as a Technical Service Desk Specialist. This role is responsible for providing technical support to customers with complex solutions and complex SLA requirements in a 24/7 shift-based working environment. Key Responsibilities: Initiate...

Provides enhanced technical levels of support for incident investigation and resolution for customers. Provide remote assistance & ticket resolution to a range of internal and external customers, responsible for handling escalations, follow ups and customer service.Job title:Service Desk AnalystJob Description:Logging incidents and service requests from...

Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled and proactive IT professional to provide day-to-day technical support for our organization. The ideal candidate will have hands-on experience in system administration, end-user support, and basic network management.Key Responsibilities:Provide technical support for hardware and...