Help Desk Specialist

7 days ago

Pune, Maharashtra, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

We are seeking a highly communicative and customer-focused professional to engage with customers across multiple channels, provide accurate and helpful information, and coordinate internally to meet customer needs efficiently.

Key Responsibilities
  • Multichannel Communication: Interact with customers via phone, email, and chat, ensuring professional and empathetic interactions.
  • Product Knowledge & Inquiry Resolution: Provide knowledgeable answers to questions about products, pricing, and availability, ensuring customers receive accurate and timely information.
  • Internal Collaboration: Work with internal departments to meet customers' needs, facilitating smooth resolution of inquiries and requests.
  • Data Management: Perform accurate and efficient data entry in various platforms, maintaining up-to-date customer records and service logs.
Skills & Qualifications
  • Excellent communication skills across phone, email, and chat.
  • Ability to provide knowledgeable answers regarding products, pricing, and availability.
  • Strong collaborative spirit to work with internal departments.
  • Proficiency in data entry across various platforms.
  • Proven experience in a customer service role is preferred.
  • Strong interpersonal skills and a customer-centric approach.
  • Ability to learn quickly and adapt to new information.
What We Offer

A dynamic and supportive work environment that encourages collaboration and continuous learning.

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