Help Desk Specialist

**Job Title:** Help Desk Specialist**Job Summary:** We are seeking a highly skilled and experienced Help Desk Specialist to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong understanding of customer service principles.**Job Responsibilities:**Provide exceptional...

Job OverviewWe are seeking a highly skilled and detail-oriented Service Desk Analyst to join our team. As a key member of our IT support team, you will be responsible for receiving and resolving technical issues reported by users.

Job DescriptionThis role is designed to serve as the primary point of contact for business users who require technical assistance and support. The ideal candidate will be responsible for resolving user issues efficiently and effectively, ensuring that service desk objectives are met.Key ResponsibilitiesProvide timely and effective support to customers...

**Job Title:** Technical Support Specialist **Job Description: Troubleshooting and Technical Assistance.Provide first- and second-level technical support to end-users via phone, email, and remote assistance tools.Troubleshoot and resolve hardware, software, network, and application-related issues within defined SLAs.Log, track, and manage incidents,...

Years of experience: 2-5 yearsJob Location: Pune/NoidaMust-HaveAtleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)Good-to-Have ITIL Knowledge ...

Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing top-notch technical assistance to our customers.Job Description:Our ideal candidate will have excellent troubleshooting skills and experience with Windows OS, Intune, Azure Cloud, and...

Years of experience: 7-10 yearsJob Location: PuneRole descriptions / Expectations from the Role1 Following are the roles and responsibilities of Service Desk AnalystAct as Single point of contact as Customer Global Service Desk A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such...

Help Desk Support SpecialistWe are looking for skilled Help Desk Support Specialists to join our team!The ideal candidate will have hands-on experience in providing exceptional customer service and technical support to large enterprise customers.Key Responsibilities:Resolve technical issues and escalate complex problems to senior teams.Provide timely and...

Key Duties and ResponsibilitiesOwn and drive the adoption and improvement of the ITIL processes through the Service DeskResponsible for measuring performance of the service desk and driving continual improvement processes.Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development.Responsible...

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