Current jobs related to Service Desk SME + QA - Pune, Maharashtra - Tata Consultancy Services
-
Service Desk Expert
2 weeks ago
Pune, Maharashtra, India beBeeServiceDesk Full time ₹ 20,00,000 - ₹ 25,00,000The primary objective of this role is to oversee the efficient operation of a service desk, ensuring that all support requests are handled in a timely and professional manner.Key Responsibilities:Desk OperationsOversee daily operations of the service desk, ensuring efficient handling of all support requests.Monitor key performance indicators (KPIs) to ensure...
-
Service Desk Manager
2 weeks ago
Pune, Maharashtra, India Hiresquad Resources Full time- Must be Ops Manager On papers in International BPO.- Experience in International Technical Voice Process is Mandatory.- Must be strong in Operations Matrices.- Over All Experience 7 Years.- Mode of Interview- Work From Office.- 7 years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial...
-
Service Desk Associate
3 weeks ago
Pune, Maharashtra, India Alp Consulting Ltd. Full timeRole Name: DeveloperRole Description:We are looking for experienced Service Desk Associates with a strong background in supporting large enterprise customers. The ideal candidate will have hands-on experience in infrastructure and application support.Competencies:IT IS – Service DeskExperience:6 to 8 yearsEssential Skills:- Proven experience as a Service...
-
Service Desk Analyst
2 weeks ago
Pune, Maharashtra, India Wipro Full timeRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo Be responsible for primary user support and customer service Respond to queries from all calls portal emails chats from the client Become familiar...
-
Service Desk Associate
3 weeks ago
Pune, Maharashtra, India Alp Consulting Ltd. Full timeRole Name: Developer Role Description: We are looking for experienced Service Desk Associates with a strong background in supporting large enterprise customers. The ideal candidate will have hands-on experience in infrastructure and application support. Competencies: IT IS – Service Desk Experience:6 to 8 years Essential Skills: Proven experience as a...
-
Service Desk Associate
2 weeks ago
Pune, Maharashtra, India Alp Consulting Ltd. Full timeRole Name: DeveloperRole Description:We are looking for experienced Service Desk Associates with a strong background in supporting large enterprise customers. The ideal candidate will have hands-on experience in infrastructure and application support.Competencies:IT IS – Service DeskExperience:6 to 8 yearsEssential Skills:Proven experience as a Service...
-
Service Desk- Pune
1 week ago
Pune, Maharashtra, India Manning Consulting Full time ₹ 4,50,000 per yearJob Opening For Service DeskQualification- Graduation requiredProfile- Service Desk, Incident Management, SLA, Ticketing tools.Experience minimum 1+Service DeskPackage upto 4.5LPALocation- PuneWork Mode- Work from Office5 days working & US shiftFor more information contact PriyankaContact no mail id-
-
Service Desk Analyst
2 weeks ago
Pune, Maharashtra, India Wipro Full time ₹ 1,04,000 - ₹ 1,30,878 per yearRole:The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo:Be responsible for primary user support and customer serviceRespond to queries from all calls, portal, emails, chats from the clientBecome familiar with each...
-
Service Desk Operations Specialist
2 weeks ago
Pune, Maharashtra, India beBeeServiceDeskManager Full time ₹ 1,04,000 - ₹ 1,30,878Senior Service Desk ManagerWe are seeking a highly skilled and experienced Senior Service Desk Manager to join our team. As a key member of our service delivery organization, you will play a critical role in ensuring the smooth operation of our service desk.
-
Global IT Service Desk Operations Leader
2 weeks ago
Pune, Maharashtra, India beBeeService Full time ₹ 2,00,00,000 - ₹ 2,50,00,000IT Service Desk Leadership OpportunityThe IT Service Desk Manager plays a pivotal role in overseeing the global 24x7 Service Desk, ensuring exceptional support. This leader transforms the Service Desk into a proactive, outcome-driven support function that drives business productivity and minimizes disruption.This position reports to the Director of End User...
Service Desk SME + QA
2 weeks ago
Years of experience: 7-10 yearsJob Location: PuneRole descriptions / Expectations from the Role1 Following are the roles and responsibilities of Service Desk Analyst
- Act as Single point of contact as Customer Global Service Desk
- A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone.
They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems.
- Create / Update KBA, SOP
- Service Desk Analysts must resolve technical issues remotely.
For certain common problems, such as installation and configuration problems, they provide users technical documentation
- Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own.
Analysts then provide specialists with details about the issue so that they can resolve it effectively
- Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware
- respond to requests for technical assistance in person, via phone, chat, web and email
- diagnose and resolve technical hardware and software issues
- research questions using available information resources
- advise user on appropriate action
- follow standard help desk procedures
- log all help desk interactions
- administer help desk software
- follow up with customers and users to ensure complete resolution of issues
- redirect problems to correct resource
- identify and escalate situations requiring urgent attention
- track and route problems and requests and document resolutions
- resolve technical problems with Local
Area Networks and Wide Area networks
- prepare activity reports
- inform management of recurring problems
- stay current with system information, changes and updates
- help update training manuals for new and revised software and hardware
- train users as necessary
