Help Desk Specialist

2 days ago

Pune, Maharashtra, India beBeeHelpDesk Full time ₹ 8 - ₹ 12
**Job Title:** Help Desk Specialist**Job Summary:** We are seeking a highly skilled and experienced Help Desk Specialist to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong understanding of customer service principles.**Job Responsibilities:**
  • Provide exceptional customer service through phone, email, and chat support.
  • Analyze and resolve technical issues related to hardware, software, and network connectivity.
  • Document and track all incidents, problems, and requests in our ticketing system.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain knowledge of new technologies and products to provide expert advice to customers.
**Required Skills and Qualifications:**
  • Bachelor's degree or equivalent relevant experience.
  • Strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Proficient in using help desk software and tools.
**Benefits:**
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals.
**What We Offer:**

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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