Service Desk Associate Role

2 days ago

Pune, Maharashtra, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 15,00,000
Help Desk Support Specialist

We are looking for skilled Help Desk Support Specialists to join our team

The ideal candidate will have hands-on experience in providing exceptional customer service and technical support to large enterprise customers.

Key Responsibilities:

  • Resolve technical issues and escalate complex problems to senior teams.
  • Provide timely and effective communication to customers, addressing their queries and concerns.
  • Maintain accurate records of customer interactions and support requests.
  • Collaborate with internal teams to ensure seamless issue resolution.

Requirements:

  • Proven track record of delivering high-quality customer support in a fast-paced environment.
  • Strong knowledge of IT systems and infrastructure.
  • Excellent problem-solving and analytical skills.
  • Able to work effectively in a team and manage multiple priorities.

Desirable Qualifications:

  • ITIL foundation certification.
  • Experience with remote support tools and technologies.
  • Knowledge of automation or scripting for service desk operations.

Location:

Pune, India.

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