Technical Service Desk Specialist

Years of experience: 2-5 yearsJob Location: Pune/NoidaMust-HaveAtleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)Good-to-Have ITIL Knowledge ...

Years of experience: 7-10 yearsJob Location: PuneRole descriptions / Expectations from the Role1 Following are the roles and responsibilities of Service Desk AnalystAct as Single point of contact as Customer Global Service Desk A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such...

Key Duties and ResponsibilitiesOwn and drive the adoption and improvement of the ITIL processes through the Service DeskResponsible for measuring performance of the service desk and driving continual improvement processes.Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development.Responsible...

Help Desk Support SpecialistWe are looking for skilled Help Desk Support Specialists to join our team!The ideal candidate will have hands-on experience in providing exceptional customer service and technical support to large enterprise customers.Key Responsibilities:Resolve technical issues and escalate complex problems to senior teams.Provide timely and...

Provides enhanced technical levels of support for incident investigation and resolution for customers. Provide remote assistance & ticket resolution to a range of internal and external customers, responsible for handling escalations, follow ups and customer service.Job title:Service Desk AnalystJob Description:Logging incidents and service requests from...

Primary Purpose of Position:The Service Desk Analysts are the first point of contact for staff seeking technical assistance for technology issues relating to company supported computer applications and platforms. They serve as members of the ITSC Team by providing technical support over the phone, remotely and occasionally in person, and maintaining the...

- Must be Ops Manager On papers in International BPO.- Experience in International Technical Voice Process is Mandatory.- Must be strong in Operations Matrices.- Over All Experience 7 Years.- Mode of Interview- Work From Office.- 7 years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial...

Job description Stantec is a global leader in sustainable engineering architecture and environmental consulting The diverse perspectives of our partners and interested parties drive us to think beyond what s previously been done on critical issues like climate change digital transformation and future-proofing our cities and infrastructure We innovate...

Role:Service desk leadDo:To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up Coordinate with other IT teams as...

Job Description- Provide first and second-level technical support to end-users via phone, email, and remote assistance tools.- Troubleshoot and resolve hardware, software, network, and application-related issues within defined SLAs.- Log, track, and manage incidents, service requests, and problem tickets in the ITSM tool.- Escalate complex technical issues...