Help desk associate

2 days ago

Pune, India Olive Green Consulting Full time

???? We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)???? Location: Pune, India (Remote) ???? Shifts: 24/7 Rotational (including night shifts) ???? Work Days: 5 days/week We are currently hiring for one of our esteemed clients , a global Saa S provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you???? Role Overview: As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution. ✅ Key Responsibilities: Provide multilingual customer support ( Portuguese, Spanish & English ) via phone, chat, and email Troubleshoot mobile device and connectivity issues Log and manage service tickets accurately and efficiently Liaise with telecom providers and internal teams to resolve service-related issues Ensure adherence to SLAs and KPIs Act as a liaison between end-users and technical teams for complex queries ???? Ideal Candidate Profile: 2–6 years of experience in international voice process / technical support Excellent communication skills in Portuguese, Spanish & English Ability to work in a 24/7 rotational shift environment (including night shifts) Strong troubleshooting and problem-solving skills Experience with mobile technologies and ticketing tools is a plus Self-starter with a collaborative mindset and attention to detail ???? Ready to take the next step in your support career? Send your resume to: #Hiring Now #Help Desk Jobs #Tech Support #Portuguese Jobs #Spanish Jobs #Remote Jobs #Customer Support #International Process #ITSupport #Pune Jobs #Hybrid Jobs #Bilingual Support #Job Alert #Career Opportunity

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