Help Desk Associate

3 weeks ago

Pune, India Olive Green Consulting Full time

🌐 We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

📍 Location: Pune, India (Remote)

🕒 Shifts: 24/7 Rotational (including night shifts)

📅 Work Days: 5 days/week

We are currently hiring for one of our esteemed clients, a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English, with a passion for tech support — this opportunity is for you

🔧 Role Overview:

As an Associate – Help Desk, you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats, while working closely with international teams to ensure efficient and timely issue resolution.

✅ Key Responsibilities:

- Provide multilingual customer support (Portuguese,Spanish & English) via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries

🎯 Ideal Candidate Profile:

- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in Portuguese,Spanish & English
- Ability to work in a 24/7 rotational shift environment (including night shifts)
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail

📩 Ready to take the next step in your support career?

Send your resume to: Sushmita@olivegreenconsulting.com

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

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