Openings for Help-Desk Associate

3 days ago

Pune, India Olive Green Consulting Full time
Associate – Help Desk (Portuguese, Spanish & English-speaking) Location: Pune, India (Remote)
Shifts: 24/7 Rotational (including night shifts)
Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

✅ Provide multilingual customer support ( Portuguese,Spanish & English ) via phone, chat, and email
Act as a liaison between end-users and technical teams for complex queries

2–6 years of experience in international voice process / technical support
~ Excellent communication skills in Portuguese,Spanish & English
~ Ability to work in a 24/7 rotational shift environment (including night shifts)
~ Experience with mobile technologies and ticketing tools is a plus
~

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