Help Desk Associate

2 days ago

Pune, India Olive Green Consulting Full time

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)Location: Pune, India (Remote)Shifts: 24/7 Rotational (including night shifts)Work Days: 5 days/weekWe are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for youRole Overview:As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.✅ Key Responsibilities:Provide multilingual customer support ( Portuguese,Spanish & English ) via phone, chat, and emailTroubleshoot mobile device and connectivity issuesLog and manage service tickets accurately and efficientlyLiaise with telecom providers and internal teams to resolve service-related issuesEnsure adherence to SLAs and KPIsAct as a liaison between end-users and technical teams for complex queriesIdeal Candidate Profile:2–6 years of experience in international voice process / technical supportExcellent communication skills in Portuguese,Spanish & EnglishAbility to work in a 24/7 rotational shift environment (including night shifts)Strong troubleshooting and problem-solving skillsExperience with mobile technologies and ticketing tools is a plusSelf-starter with a collaborative mindset and attention to detailReady to take the next step in your support career?Send your resume to: #HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

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