L1 Application Support

3 days ago

Noida Sector Noida Uttar Pradesh, India Benthon Labs Pvt. Ltd. Full time

**Job Title: L1 Application Support - B2B Platform**

**Location**: WFO
**Employment Type**: Full-Time
**Experience Required**: 3+ Years
**Shift**: IST or Global Support (based on business needs)

**Job Summary**:
We are looking for a proactive and analytical **L1 Application Support**to provide first-line support for our B2B platform. You will be responsible for diagnosing and resolving basic issues, researching edge cases, and supporting end-users in navigating and utilizing the platform effectively. This role is ideal for individuals with a passion for a B2B platforms, customer service, and problem-solving.

**Key Responsibilities**:

- Investigate and resolve platform-related issues such as login errors, data display problems, permission/access concerns, etc.
- Collaborate with internal teams (L2/Engineering/Product) to escalate and track unresolved issues.
- Conduct root cause research for recurring queries or bugs and provide insights to improve documentation and processes.
- Assist in platform configuration and user setup for new clients or use cases.
- Create and update internal knowledge base articles and FAQs.
- Monitor support channels and ticket queues to ensure timely issue resolution and SLA adherence.
- Document detailed problem descriptions, diagnostics, and resolutions in the ticketing system.
- Perform data validation and basic analytics to support client inquiries and operations.

**Required Skills & Qualifications**:

- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Good written and verbal communication skills for working with global clients and internal teams.
- Familiarity with ticketing tools like Jira, Zendesk, or ServiceNow.
- Logical thinker with good debugging and research skills.

**Preferred Qualifications**:

- Experience supporting enterprise / B2B customers.
- Knowledge of tools like Postman, Chrome DevTools, or any log analyzer.
- Exposure to CRM, ERP, or analytics platforms is advantageous.
- Understanding of Agile workflows and incident lifecycle management.

**Why Join Us?**
- Be part of a fast-growing platform and support global B2B clients.
- Learn enterprise-grade tools and platforms.
- Work alongside cross-functional product and engineering teams.
- Grow into L2 roles in product support, QA, or solution engineering.

Pay: ₹200,000.00 - ₹400,000.00 per year

Work Days:

- Monday to Friday

Work Location: In person

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