▷ 15h Left: L1 Cloud Engineer

3 weeks ago

Noida Uttar Pradesh, India NTT DATA Full time

Req ID 324898 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a L1 Cloud Engineer to join our team in Noida Uttar Pradesh IN-UP India IN Preferred Experience As an L1 cloud engineer should have good understanding of cloud platform networking and storage principles with focus on Azure Cloud administration maintenance and troubleshooting experience Monitor cloud and infrastructure services to ensure uninterrupted operations Monitor and manage support tickets during assigned shifts ensuring timely and accurate resolution of issues Respond to alerts and incidents escalating to higher-level support as necessary Able to provide shift hours support at L1 level Experience in updating KB articles and SOPs Request additional information from clients when necessary to accurately diagnose and resolve issues Acknowledge and analyse client emails to identify and understand issues Provide clear guidance and relevant information to resolve first-level issues Escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution Well experienced in handling incident service requests change requests Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Basic Qualifications 2 years of overall operational experience 2 years of Azure AWS experience 2 years of experience working in a diverse cloud support environment in a 24 7 production support model Preferred Certifications Azure Fundamentals AWS Cloud Practitioner Four Year BS BA in Information Technology degree or equivalent experience About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us at NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click

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