
Customer Support Associate
6 days ago
ROLES AND RESPONSIBILITIES
- Provide voice support to customers for a leading ridesharing company.
- Receive Inbound calls and solve queries, and register complaints
- Proactively keeps up to date on new procedures.
- Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
- Complete responsibility for customer interaction, including liaising with other team members for resolution and follow through (if applicable)
- Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency, and quality.
JOB DETAILS
- Company: Leading Multinational BPO
- Client Process: Leading ridesharing brand
- Post: Customer Support Associate
- Location: Varthur Rd, Marathahalli, Bangalore
- Shift timings: 24/7 shift (Post 8:00 PM Login or logout Cab will be provided)
- Working Days: 5 Days
- Week Off: 2 Days (Rotational)
PERKS & BENEFITS
- Salary: Upto ₹18,300 Monthly (₹22,500 CTC)
- Incentives: Based on Performance
- PF & Medical Benefits
SELECTION CRITERIA
- Experience:
- 01+ year of experience in any domain
- 2 doses Vaccination is Mandatory for interview
- Applicant should be ready to join immediately
REQUIRED SKILLS
- Fluent English & Secondary language skills
- Secondary Languages: Hindi, Kannada, Telugu & Tamil
INTERVIEW PROCEDURE
- Round 1 - HR Round
- Round 2 - Versant Test (4-6)
- Round 3 - Ops/Client Round
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹16,000.00 - ₹22,500.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- work: 1 year (preferred)
**Language**:
- English (preferred)
- Kannada (preferred)
- Tamil (preferred)
- Telugu (preferred)
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