Customer Support Associate

1 week ago

Marathahalli Bengaluru Karnataka, India Project X Placements Full time

ROLES AND RESPONSIBILITIES
- Provide voice support to customers for a leading ridesharing company.
- Receive Inbound calls and solve queries, and register complaints
- Proactively keeps up to date on new procedures.
- Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
- Complete responsibility for customer interaction, including liaising with other team members for resolution and follow through (if applicable)
- Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency, and quality.

JOB DETAILS
- Company: Leading Multinational BPO
- Client Process: Leading ridesharing brand
- Post: Customer Support Associate
- Location: Varthur Rd, Marathahalli, Bangalore
- Shift timings: 24/7 shift (Post 8:00 PM Login or logout Cab will be provided)
- Working Days: 5 Days
- Week Off: 2 Days (Rotational)

PERKS & BENEFITS
- Salary: Upto ₹18,300 Monthly (₹22,500 CTC)
- Incentives: Based on Performance
- PF & Medical Benefits

SELECTION CRITERIA
- Experience:

- 01+ year of experience in any domain
- 2 doses Vaccination is Mandatory for interview
- Applicant should be ready to join immediately

REQUIRED SKILLS
- Fluent English & Secondary language skills
- Secondary Languages: Hindi, Kannada, Telugu & Tamil

INTERVIEW PROCEDURE
- Round 1 - HR Round
- Round 2 - Versant Test (4-6)
- Round 3 - Ops/Client Round

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹16,000.00 - ₹22,500.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- work: 1 year (preferred)

**Language**:

- English (preferred)
- Kannada (preferred)
- Tamil (preferred)
- Telugu (preferred)

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