Associate - Customer Success (Chats)

5 hours ago

Gurugram Haryana, India Apertum Online Pvt Ltd Full time

**Company Description** Apertum Online** is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.

The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.

We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation.

**Company Info**

**Link**: Apertum Online website

**Address: Apertum Online****:

- Gurugram Haryana Office address : 4th floor, Plot no.18, sector
- 44. Gurugram Haryana 122003 India.
**Job Description** Role & responsibilities**
- Handling customer queries on Web Chat and E-mails
- Educate current and potential customers with product and service information.
- Maintain accurate customer records.
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings.
- Handle all queries in a polite, professional manner.
- Probe and troubleshoot customer queries and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures, and processes.
- Work collaboratively with the team.
- 1-5 years of experience in a similar role handling international non-voice processes (chats).
- Strong understanding of chat support, web chat, chat process, non-voice process, and international chat process.
- Excellent communication skills for effective interaction with customers over various channels.
- A bachelors degree from any stream if a Fresher
- Minimum HSC with a minimum of 6 months of relevant experience
- Good typing skill
- Passionate about customer care
- Able to work well under pressure and under minimum supervision.
- A fast learner who can work with set targets.
- Must be time flexible and able to work in a rotational shift system including public holidays and weekends

**Qualifications** Role**: Customer Success Associate

**Industry Type**: BPO / Call Centre

**Departmen**t: Customer Success, Service & Operations

**Employment Type**: Full Time, Permanent

**Role Category**: Customer Success

**Education**

UG: Graduation Not Required
**Additional Information** Perks and benefits**
- Annual Performance Bonus
- Night Shift Allowance
- Overtime Payment
- Referral Hire Bonus
- Health and Life Insurance
- IT Asset provided
- 5 days working
- Paid leaves of 21 days (excluding 12 public holidays)
- Team fun activities
- Quarterly Team Outings

  • Customer Success Associate

    2 days ago

    Gurugram, Haryana, India Whitefield Careers Full time

    **Job Overview**: As a Customer Success Associate specializing in the Chat Process, you will be responsible for engaging with customers via chat to ensure they have a seamless and positive experience. Your role will involve addressing customer inquiries, resolving issues, and providing guidance on product features and services. Fluency in English is...

  • Associate - Customer Success (Chats)

    1 week ago

    haryana, India Apertum Online Full time

    Company Description Apertum Online is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.The recipe for our success is to discover intelligent and energetic...

  • Customer Success Associate

    1 week ago

    Gurugram, Haryana, India 10 x growth accelerator Full time

    Position: Customer Success Associate (International Process - Voice & Chat) Work Mode: Work From Office Location: Gurgaon Process: International Chat & Voice Process Qualification: Graduate / Undergraduate (All Eligible) Experience: Minimum 1 Year of Experience in BPO (International Process) Skillset: Excellent communication skills in English (verbal...

  • Customer Success Associate

    6 days ago

    Gurugram, Haryana, India Liyan Facility Management Pvt Ltd Full time

    Work Mode - Work From Office Process - Domestic Process Position - Customer Success Associate Headcount - 100 Profiles Position - Customer Support Executive - Only Male can consider Skillset - Excellent coms in English/Hindi ( verbal and written communication skills) Qualification - Gred/Undergrad Both can be Picked Experience - Fresher and Experience...

  • Customer Success Associate

    2 weeks ago

    Gurugram, Haryana, India Helpmate solution Full time

    Job Opening: Customer Success Associate (International BPO - Siemens Process) Company: Leading International BPO Process Name: Siemens Location: Sector 18, Gurugram Job Overview: We are seeking highly skilled Customer Success Associates to join our dynamic team. This role requires professionals with a strong technical background and experience in North...

  • Hiring For Customer Success Associate – Chat Process In Gurugram

    1 week ago

    Gurugram, India Lisa HR Consultancy Full time

    Job Title: Customer Success Associate – Chat Process (Vivint) Work Mode: Work From Office Location:  Udyog Vihar, Sector 18, Gurugram, Haryana – About the Role: We are hiring enthusiastic and customer-focused professionals for the Vivint Chat Process . As a Customer Success Associate , you will be responsible for assisting customers via chat, resolving...

  • Customer Success Associate

    2 weeks ago

    Gurugram, Haryana, India Devdort Full time

    **Job Title**: Customer Service Associate (Blended Process - Chat + Voice) **Location**: Gurugram, Haryana 122016 **Work Mode**: Work From Office **Working Days**: 5 Days a Week (Rotational Shifts & Rotational Weekly Offs) **Key Responsibilities**: - Handle customer queries via chat and voice channels efficiently and professionally - Deliver exceptional...

  • Customer Chat Support Associate

    4 weeks ago

    Gurugram, Gurugram, India Swift Strategic Solutions Inc Full time

    Job Description Our technology services client is seeking multiple Customer Chat Support Associate to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role: Role: Customer Chat Support Associate Experience:...

  • Customer Success Associate

    2 weeks ago

    Gurugram, Haryana, India Infosec Ventures Full time

    **Sr. Associate / Associate - Customer Success** **Who are we looking for?** **Experience**: **Min. 0-3 Years of work experience as Associate Customer Success** **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in engineering, Operations...

  • Customer Success Associate

    6 days ago

    Gurugram, Haryana, India Pronect Services Full time

    **Job Title**: Customer Success Associate / Customer Support Executive **Process**: CX (Domestic Process) **Work Mode**: Work From Office **Location**: Sector 18, Gurugram, Haryana - 122016 **Shift**: 24/7 Rotational (6 Days Working, 1 Weekly Off) **Job Summary**: We are looking for dynamic and customer-focused individuals to join our team as **Customer...