Customer Success Associate

4 days ago


Gurugram Haryana, India Devdort Full time

**Job Title**: Customer Service Associate (Blended Process - Chat + Voice)
**Location**: Gurugram, Haryana 122016
**Work Mode**: Work From Office
**Working Days**: 5 Days a Week (Rotational Shifts & Rotational Weekly Offs)

**Key Responsibilities**:

- Handle customer queries via chat and voice channels efficiently and professionally
- Deliver exceptional customer service to ensure customer satisfaction and retention
- Maintain accurate records of interactions and follow up on customer requests
- Collaborate with internal teams to resolve issues in a timely manner
- Adhere to process guidelines and achieve assigned targets

**Required Qualifications**:

- Graduate in any field
- Minimum 6 months of experience in an International Process (Chat/Voice)
- Excellent verbal and written communication skills in English
- Strong interpersonal and problem-solving skills
- Willingness to work in rotational shifts and on rotational weekly offs

**Skills Required**:

- Fluency in English - verbal and written
- Customer service orientation
- Ability to handle both chat and voice support channels
- Basic computer proficiency

**Interview Process**:

- HR Round
- Operations Round
- Versant Test

**Salary**:

- ₹25,000 to ₹31,000 CTC (based on experience and skillset)

**Benefits & Perks**:

- Both Side Cabs Provided
- 5 Days Working

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹31,000.00 per month

Schedule:

- Rotational shift
- Weekend availability

Application Question(s):

- Are you comfortable with Rotational Shift ? (Cab facility is provided)
- Are you located in Gurugram, Haryana?
- Do you have experience in International Process (Voice/Chat)?

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person



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