Customer Success Associate
2 days ago
Customer Success Associate - L1
We are hiring **Customer Success Associates - L1** to join our dynamic team at Reach Mobile. This role requires strong communication skills, a customer-first mindset, and the ability to engage with international clients to deliver excellent support and service.
**Key Responsibilities**
- Act as the first point of contact for international customers, addressing queries and concerns with professionalism.
- Provide accurate information, troubleshoot issues, and ensure effective resolution within defined SLAs.
- Collaborate with internal teams to resolve complex customer problems.
- Maintain a high level of product knowledge to assist customers effectively.
- Ensure customer satisfaction by delivering a seamless and empathetic support experience.
- Document interactions and update systems with relevant information.
**Eligibility Criteria**
- **Education**: Graduate (any stream).
- **Skills**: Excellent verbal and written communication in English.
- **Experience**: Some international exposure (customer-facing role or interaction preferred).
- Strong interpersonal skills with the ability to handle customer queries patiently and effectively.
**Salary & Benefits**
- **Benefits**: Cab facility available.
**Location**
- Gurugram (Work from Office).
Pay: ₹300,000.00 - ₹350,000.00 per year
**Benefits**:
- Provident Fund
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- International voice process: 1 year (required)
**Language**:
- English (required)
**Location**:
- Gurugram, Haryana (required)
Work Location: In person
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