Customer Success Associate

1 day ago


Gurugram Haryana, India Resourcelink HR Solutions Full time

We are looking for a dynamic and empathetic **Customer Success Associate (Spanish-speaking)** to support our growing base of Spanish-speaking clients. In this role, you’ll be the bridge between our product and the customer—ensuring a smooth onboarding process, proactive engagement, and long-term satisfaction with our services.

**Key Responsibilities**:

- Serve as the primary point of contact for Spanish-speaking customers.
- Guide customers through onboarding, training, and product adoption.
- Provide proactive support to help customers achieve their goals using our product.
- Identify upselling opportunities and collaborate with the sales team.
- Work closely with product and support teams to resolve customer issues.
- Track customer health metrics and take preventive measures to reduce churn.
- Maintain detailed records of customer interactions using CRM tools.

**Required Skills & Qualifications**:

- Fluency in **Spanish and English** (spoken and written) is mandatory.
- Bachelor’s degree in Business, Communications, or related field.
- 1-3 years of experience in customer success, account management, or client service.
- Excellent communication and interpersonal skills.
- Tech-savvy with the ability to learn and explain complex tools or platforms.
- Strong problem-solving mindset and customer-first attitude.
- Familiarity with CRM software (e.g., Salesforce, HubSpot, Zendesk).

Pay: ₹500,000.00 - ₹600,000.00 per year

Schedule:

- Rotational shift

Work Location: In person



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