Associate - Customer Success (Chats)

1 day ago

haryana, India Apertum Online Full time

Company Description Apertum Online is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation.Company InfoLink: Apertum Online websiteAddress: Apertum Online  - Gurugram Haryana Office address : 4th floor, Plot no.18, sector- 44. Gurugram Haryana India. Job Description Role & responsibilitiesHandling customer queries on Web Chat and E-mailsEducate current and potential customers with product and service information.Maintain accurate customer records.Identify and escalate priority issues to the Team Leader and Ops TeamActively participate in team meetings.Handle all queries in a polite, professional manner.Probe and troubleshoot customer queries and provide a suitable and satisfactory solution.Educate customers on services and processes.Achieve agreed KPIs and ObjectivesAdhere strictly to shift schedules.Adhere to laid down internal policies, procedures, and processes.Work collaboratively with the team.Desired Candidate Profile1-5 years of experience in a similar role handling international non-voice processes (chats).Strong understanding of chat support, web chat, chat process, non-voice process, and international chat process.Excellent communication skills for effective interaction with customers over various channels.A bachelors degree from any stream if a FresherMinimum HSC with a minimum of 6 months of relevant experienceGood typing skillPassionate about customer careAble to work well under pressure and under minimum supervision.A fast learner who can work with set targets.Must be time flexible and able to work in a rotational shift system including public holidays and weekends Qualifications Role: Customer Success AssociateIndustry Type: BPO / Call CentreDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer SuccessEducationUG: Graduation Not Required Additional Information Perks and benefitsAnnual Performance BonusNight Shift AllowanceOvertime PaymentReferral Hire BonusHealth and Life InsuranceIT Asset provided5 days workingPaid leaves of 21 days (excluding 12 public holidays)Team fun activitiesQuarterly Team Outings

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