Customer Success Executive
2 days ago
**Customer Success Executive**
**Experience**: 0-3 Years
**Job Summary**:
- Act as the primary point of contact for our valued customers throughout their journey with factoHR.
- Ensuring a seamless and positive experience for new customer.
- Conduct regular check-ins with customers to understand their goals, address any concerns, and offer personalized solutions to help them achieve success.
- Monitor customer usage and identify potential roadblocks or areas for improvement to increase customer satisfaction and retention.
- Collaborate closely with the sales and product teams to relay customer feedback, advocate for enhancements, and contribute to product development.
- Handle customer escalations and issues promptly, ensuring proper resolution while maintaining a positive relationship.
- Develop customer success plans and KPIs tailored to individual clients, tracking progress and reporting on key metrics regularly.
- Cultivate strong customer advocacy by collecting testimonials, case studies, and referrals from satisfied clients.
**Skills required**:
- Excellent Written and Verbal Communication skills.
- Proactive, Dedicated and Committed towards tasks allocated.
- Customer-oriented and well versed in solving issues of clients
- Good pedagogic skill
- Adaptability & should be proactive
**Qualification**:
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹25,000.00 per month
**Benefits**:
- Leave encashment
- Paid sick time
- Paid time off
**Language**:
- English (required)
**Location**:
- Rajkot, Gujarat (required)
Work Location: In person
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