Customer Success Executive

18 hours ago


Rajkot, Gujarat, India Version systems Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Customer Success Executive

Experience : 0-3 Years

Location : Rajkot (Apply only if your current location is Rajkot)

Job Summary:

  • Act as the primary point of contact for our valued customers throughout their journey with factoHR.
  • Ensuring a seamless and positive experience for new customer.
  • Conduct regular check-ins with customers to understand their goals, address any concerns, and offer personalized solutions to help them achieve success.
  • Monitor customer usage and identify potential roadblocks or areas for improvement to increase customer satisfaction and retention.
  • Collaborate closely with the sales and product teams to relay customer feedback, advocate for enhancements, and contribute to product development.
  • Handle customer escalations and issues promptly, ensuring proper resolution while maintaining a positive relationship.
  • Develop customer success plans and KPIs tailored to individual clients, tracking progress and reporting on key metrics regularly.
  • Cultivate strong customer advocacy by collecting testimonials, case studies, and referrals from satisfied clients.

Skills required:

  • Excellent Written and Verbal Communication skills.
  • Proactive, Dedicated and Committed towards tasks allocated.
  • Customer-oriented and well versed in solving issues of clients
  • Good pedagogic skill
  • Adaptability & should be proactive

Qualification:

  • Candidates qualifying Master of Business Administration (MBA) with Marketing or MCA or Any Graduate with relevant work experience.

Job Types: Full-time, Permanent

Pay: ₹12, ₹25,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time
  • Paid time off

Application Question(s):

  • Proficiency in MS Excel (e.g., Basic / Moderate / Expert): ______

  • Level of confidence in communication and feedback handling: ______

Language:

  • English (Required)

Location:

  • Rajkot, Gujarat (Required)

Work Location: In person



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