
Customer Service Assistant
2 days ago
entative (CSR) is the primary point of contact for customers who have questions or issues with a company's products or services. They may also process orders, payments, and returns. Responsibilities
- Answering phone calls
- Addressing customer questions
- Processing orders, payments, and returns
- Identifying and assessing customer needs
- Providing accurate information
- Conducting follow-ups
- Keeping records of customer interactions
- Processing customer accounts
- Following communication procedures
- Engaging customers
Skills and qualities
- **Communication**: Being able to communicate effectively with customers and other team members
- **Interpersonal skills**: Being able to interact with customers in a patient and effective manner
- **Problem-solving**: Being able to solve problems and make decisions
- **Multitasking**: Being able to multitask and prioritize tasks effectively
- **Empathy**: Having a positive and empathetic attitude towards customers
- **Customer-oriented**: Having a customer-oriented approach
**Job Types**: Full-time, Part-time, Permanent
Pay: ₹17,363.02 - ₹42,428.61 per month
**Benefits**:
- Health insurance
- Provident Fund
- Work from home
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)
**Language**:
- English (preferred)
Work Location: In person
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