Customer Support Executive

5 hours ago


Remote, India WeSure Insurtech Services Pvt Ltd Full time

**Job Description: Customer Support Executive (US Insurance)**

**Position**: Customer Support Executive
**Experience Required**: 5+ years
**Location**: Bangalore

**Shift**: US Shift (Night Shift)

**About the Role**

**Key Responsibilities**
- Provide accurate information and assistance related to policy coverage, billing, claims, renewals, and endorsements.
- Process customer service requests including policy changes, cancellations, reinstatements, and updates.
- Collaborate with underwriters, claims adjusters, and brokers to resolve complex customer queries.
- Ensure strict adherence to **data privacy regulations**.

**Required Skills & Qualifications**
- Bachelor’s degree (preferred) or equivalent relevant experience.
- **Minimum 5 years of experience** in customer support within the **US insurance industry** (P&C).
- Strong knowledge of insurance processes including policy administration, claims lifecycle, and regulatory compliance.
- Excellent communication skills (verbal and written) with a **neutral/US accent**.
- Proficiency in using CRM tools, MS Office, and insurance software platforms.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced, target-driven environment.
- Willingness to work US shifts (night shifts in India).

**Preferred Skills**
- Familiarity with **NAIC, and state-wise insurance compliance**.
- Experience in handling escalated customers and providing resolution.
- Knowledge of insurance coding and documentation standards.

**What We Offer**
- Competitive salary and performance-based incentives.
- Health and wellness benefits.
- Ongoing training and professional development.
- Exposure to global insurance processes and career growth opportunities.

Pay: ₹500,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Work Location: Remote



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