Customer Support Executive

9 hours ago

Remote, India The Gemini Full time

**Job Summary**

The HIS Support & Implementation Executive will be responsible for deploying, configuring, supporting, and maintaining Hospital Information Systems (HIS) at healthcare facilities. The role entails close collaboration with hospital staff, technical teams, and stakeholders to ensure smooth implementation and efficient operation of HIS modules. This individual will act as the primary point of contact for resolving user issues, providing training, and assisting with system enhancements.

**Key Responsibilities**
- **Implementation and Deployment**:

- Conduct requirements analysis to understand client needs and tailor the HIS system to meet hospital specifications.
- Configure HIS modules (e.g., radiology, lab booking, epharmacy, nurse booking) based on hospital workflow and process requirements.
- Coordinate with software development teams for customizations or new features as per hospital requirements.
- Execute testing and quality assurance to ensure system reliability and accuracy during deployment.
- **User Training and Support**:

- Provide initial and ongoing training to end-users, including doctors, nurses, administrative staff, and other healthcare professionals.
- Develop training materials, user manuals, and documentation to support system usage and troubleshooting.
- Assist users with system navigation, addressing any queries or difficulties they encounter.
- **System Maintenance and Support**:

- Monitor HIS system performance and troubleshoot technical issues to ensure continuous, high-quality service.
- Act as the primary support contact for users, providing timely resolution to system-related inquiries.
- Coordinate with the IT team to implement updates, patches, and upgrades to maintain the system’s efficiency and security.
- **Client Relationship Management**:

- Establish and maintain strong relationships with hospital staff and key stakeholders to facilitate effective communication and ongoing system improvement.
- Collect feedback from users on system performance and report necessary improvements or customizations to the development team.
- **Continuous Improvement and Innovation**:

- Stay updated on new HIS technologies and industry trends to recommend relevant upgrades and enhancements.
- Actively participate in improving system functionalities based on feedback and emerging healthcare requirements.

**Experience**:

- 2+ years of experience in HIS implementation, support, or a similar role within the healthcare industry.
- Proficiency in HIS software, hospital workflows, and healthcare information technology.
- Strong problem-solving skills with the ability to troubleshoot software and hardware issues.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work collaboratively with cross-functional teams.

**Travel Requirements**: Travel to client locations may be required based on project needs.

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement

Shift:

- Day shift

**Experience**:

- Customer support: 3 years (required)
- ERP systems: 3 years (required)

Work Location: Remote

  • Customer Support

    4 days ago

    Remote, India Asa Support Full time

    **What You’ll Be Doing**: Serve as the primary point of contact for Magic users, ensuring they receive top-notch support. Respond promptly to customer inquiries via Intercom, adhering to SLA timelines. Troubleshoot and resolve issues, providing clear, user-friendly guidance. Collaborate with the Product and Engineering teams to tackle complex issues and...

  • Customer Support Executive

    2 weeks ago

    Remote, India Capital Street fx Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are a dynamic trading company looking for a highly motivated and enthusiastic Customer Support Executive to join our team. As a Customer Support Executive you will be responsible for providing exceptional support to our customers, resolving their queries and ensuring their satisfaction.Job Responsibilities:Respond to customer inquiries via phone, email...

  • Customer Support Executive

    1 day ago

    Remote, India MTechZilla Full time ₹ 3,50,000 - ₹ 4,50,000 per year

    About UsAt MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age. We're currently seeking an experienced Customer Support Executive to join our dynamic team.Role OverviewAs a Customer Support Executive, you will be responsible for helping our clients' customers solve their issues...

  • Customer Support Executive

    7 days ago

    Remote, India Shoperies Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    is a growing online retailer for Indian groceries in the greater Seattle area. We bring every day fresh groceries to our customers delivering to 18 different cities in the Seattle area.We are looking to add customer support executives to our team. Customer Support is core to Shoperies service. Our support team ensures that customers have a great experience...

  • Customer Support Executive

    2 days ago

    Remote, India MANAH Wellness Full time

    **JOB DESCRIPTION** **CANDIDATES FROM PUNE ARE PREFERRED** Job Title**:Customer Care Executive** Company: Manah Wellness **Role & Responsibilities**: - Handling customer inquiries: The Customer Care Executive is responsible for answering customer inquiries related to product information, pricing, and any other queries related to clients wellbeing. -...

  • Customer Ops Support Executive

    2 weeks ago

    Remote, India Maan Source Full time

    **Central Ops Support Executive** The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires...

  • Customer Support

    6 days ago

    Remote, India Capital Street fx Full time

    We are seeking a highly motivated and customer-focused individual to join our Customer Support team. As a Customer Support Executive, you will provide exceptional support to our customers, resolving their queries and concerns in a timely and professional manner. Key Responsibilities 2. Provide accurate and timely solutions to customer queries. 3. Resolve...

  • Sales Executive

    1 week ago

    Remote, India The Executive Full time

    **Job Title**: Sales Executive **Location**: Ahmedabad, Pune, Navi Mumbai, Vapi **Salary**: ₹25,000 per month **Experience**: Minimum 2 years (Industrial B2B Sales) **Education**: BBA / MBA in Sales (or equivalent experience) **Age**: 25 years & above **Responsibility** - Achieving growth and hitting sales targets by Designing and implementing a strategic...

  • Customer Support Executive

    2 weeks ago

    Remote, India Futwork Full time

    Job Role**:Customer Support executive** **Responsibilities.** 1. speak to the leads and resolve their queries that they are facing. 2.To understand customer's requirement and accordingly help them to resolve their Issues. **Requirement** Inbound calling experience is must. In 9 hours of shift 8 hours of Login time is must. **Salary**:...

  • Customer Support Executive

    2 weeks ago

    Remote, India Click Retina Digital Marketing Services Full time ₹ 96,000 - ₹ 1,20,000 per year

    We are looking for a Customer Support Executive (Fresher & Exp both can apply).We strongly encourage people who are interested in the role to apply.To be considered for this role, you should have good communication & writing skills, they're patient, empathetic, and passionately communicative.Problem-solving also comes naturally to customer care...