Guest Relations Executive Female Hospitality Experiance 3/4 Yrs

1 day ago

Saket Delhi Delhi, India Hotel saket 27 a BMB Resort Full time

Guest Services & Experience
- **Welcome & Farewell**:Greet guests warmly upon arrival, assist with check-in, and provide a fond farewell during checkout.
- **Guest Satisfaction**:Ensure all guest needs and requests are promptly addressed, aiming for high levels of satisfaction.
- **Information & Concierge**:Provide detailed information about the hotel, city attractions, and services, acting as a local expert.
- **Special Requests**:Fulfill special requests, such as arranging for flowers, room decorations, or catering to dietary preferences.

VIP & Special Guest Management
- **VIP Oversight**:Handle VIP arrivals and departures, completing pre-registration formalities and ensuring their needs are prioritized.
- **Personalized Attention**:Develop rapport with guests and anticipate their needs, offering assistance with tasks like travel arrangements or messages.

Administrative & Operational Tasks
- **Room Management**:Allocate rooms to arriving guests, considering their preferences and any special requirements.
- **Guest Folios & Profiles**:Maintain guest folios and input guest likes and dislikes into profiles for future stays.
- **Inter-departmental Coordination**:Coordinate with departments like housekeeping to ensure rooms are ready and meet guest expectations.
- **Cashiering**:Perform basic cashier activities as needed.
- **Feedback Collection**:Gather feedback during guest departures to improve services and maintain guest history records.

Problem Solving & Communication
- **Complaint Resolution**:Efficiently and promptly handle guest complaints and concerns to resolve issues and maintain positive guest relationships.
- **Information Dissemination**:Act as a coordinator between guests and various hotel departments, ensuring smooth communication and service delivery.

Knowledge & Professionalism
- **Hotel & City Knowledge**:Possess in-depth knowledge about the hotel, local attractions, and competitive offerings.
- **Grooming & Standards**:Adhere to strict staff grooming and hygiene standards to maintain a professional image.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.34 - ₹30,000.73 per month

**Benefits**:

- Food provided
- Paid time off
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 7428692743

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