Guest Relation Executive
3 days ago
We are looking for a highly skilled and experienced Guest Relation Executive to join our team at Gravity Global Group. The ideal candidate will have 1-3 years of experience in the hospitality industry, preferably in hotels and restaurants.
Roles and Responsibility
- Manage front desk operations, including handling guest inquiries and resolving issues professionally.
- Develop and maintain strong relationships with guests to ensure excellent customer service.
- Coordinate with other departments to ensure seamless guest experiences.
- Handle complaints and feedback constructively to improve services.
- Maintain accurate records of guest interactions and transactions.
- Collaborate with the team to achieve high levels of customer satisfaction.
Job Requirements
- Excellent communication and interpersonal skills are required to work effectively with diverse groups.
- Strong problem-solving skills are necessary to handle challenging situations.
- Ability to work in a fast-paced environment and prioritize tasks efficiently.
- Knowledge of hotel management systems and procedures is preferred.
- A graduate degree in any field is required, along with relevant experience in guest relations or a related field.
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